We strive to provide the best customer service on the internet. Unfortunately,
people will sometimes take advantage of our efforts when providing this service.
Therefore, we have created a Return/Exchange Policy for our site. PLEASE READ THIS POLICY.
if you do not understand the Policy please contact us. if you do not agree with,
or plan to abide by, the Policy then do not place an order with us.
There are two types of returns - a "documented" return and a "blind" return. You are welcome to choose either type.
Blind Return
A "blind" return is where you send back purchased items and do not notify us that you are returning the items. For a "blind" return, just ship back the items to the address listed below and put the "Order Number" (it starts with TX04) on the outside of the package you are returning. Thats it. All done. However, with all the convenience of a "blind" return, there is a big downside. We do not know to expect your package AND what should be in the package. Therefore, if the package never arrives OR there are items missing fromt the package, we will never know. And yes, we have received many packages where the package broke open during transit and was taped up by the shipper. Since we won't know something is missing, we refund what we receive and throw away the shipping package - loosing any possibility of you filing a claim.
Documented Return via Online Submission (Returns Only - No Exchanges):
Step 1 - If possible, find your original sales receipt. On that sales receipt there will be an order number that starts with "TX04". If you have that order number prior to starting your online return, it will speed up the process. If you cannot find your sales receipt, click here to view your past orders. When viewing your past orders, the order number will be shown.
Step 2 - Determine which items you are sending back and why.
Step 3 - Click HERE to beging the process.
Documented Return via Phone (Returns and Exchanges):
Step 1 - Call 817-282-6775 to get a RMA (Return Material Authorization) number. We are open between the hours of 10AM and 6PM Central Time, M-F
and Closed on Saturday.
Check here for holiday hours.
Step 2 - Write the RMA Number on the outside of the package or put it on a piece of paper inside the package.
Step 3 - Package the item(s) securely and ship your return via insured prepaid
U.S. Mail, or any parcel ground shipper (i.e. UPS, FedEx Ground, etc), to the below address. Please DO NOT ship your package "express" (i.e. overnight, 2-Day, etc.)