Return Policy

 

Return Policy

Return/Exchange Policy

We strive to provide the best customer service on the internet. Unfortunately, people will sometimes take advantage of our efforts when providing this service. Therefore, we have created a Return/Exchange Policy for our site. PLEASE READ THIS POLICY. if you do not understand the Policy please contact us. if you do not agree with, or plan to abide by, the Policy then do not place an order with us.

Returns - Wrong Size / Changed Mind / Don't Like

  • You have 30 days of receipt to return an item. The item must be in ORIGINAL CONDITION with tags. It must not have been washed. It must be free of all odor including tobacco smoke and food odors. Must be free from deodorants, make-up, etc. Refunds for a return will NOT include shipping and handling charges. if you received "Free Shipping" on the order from which the items you are returning was shipped, AND you are sending back over 80% ($ value) of the order for a refund, a charge will be deducted from your return equivalent to the cost we paid to ship it to you. All freight on returned items must be prepaid.

Exchanges - Wrong Size / Changed Mind / Don't Like

  • You have 30 days of receipt to exchange an item. The item must be in ORIGINAL CONDITION with tags. It must not have been washed. It must be free of all odor including tobacco smoke and food odors. Must be free from deodorants, make-up, etc. You will be charged shipping and handling and any price difference between exchanged items when an exchanged item is shipped back to you. Freight on all items shipped back to us must be prepaid.

Incorrect Shipment:

  • Any items shipped to you which do not match what you ordered should be returned for a full refund. The refund will not be given until we receive the merchandise. We are not responsible for lost or damaged shipments. Upon notification of our incorrect shipment, an order for the correct item(s) will be entered and shipped per our Shipping Policy.

Defective Items:

  • Defective items are gladly accepted back. PLEASE NOTE: Shrinkage is NOT considered a defect unless it is greater than 4% for 100% cotton garments or greater than 2% for Poly/Cotton (50/50, 65/35, etc.) garments. Defective merchandise will be returned to the manufacturer for analysis. Defective items being sent back for exchange will ONLY be replaced with like items (i.e same size, style, color, etc.) Refunds for the shipping and handling charges of defective merchandise will be honored if the manufacturer confirms the defect. All freight on returned defective items must be prepaid.

Personalized Items:

  • All personalized items (embroidered/imprinted/engraved/hemmed) may not be returned.

Shoes and Accessories:

  • When returning shoes and accessories, you MUST return the original packaging, undamaged, to receive full credit. This is because we will not be able to re-sell the item without the original packaging.
    if we receive shoes or accessories as a return, and the original packaging is not with the return, you will NOT be credited for the return and you will be required to pay the shipping cost to have the item returned to you.

Socks and Support Hosiery:

  • We're sure you expect undergarments to be in brand-new pristine condition when purchased from us. if you're unsure about your purchase, DO NOT OPEN THE PACKAGE. Contact Customer Service for further assistance. Because we cannot be sure an open item has been worn, we cannot accept it back as a return. We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.



How to Return an Item


There are two types of returns - a "documented" return and a "blind" return. You are welcome to choose either type.

Blind Return

A "blind" return is where you send back purchased items and do not notify us that you are returning the items. For a "blind" return, just ship back the items to the address listed below and put the "Order Number" (it starts with TX04) on the outside of the package you are returning. Thats it. All done. However, with all the convenience of a "blind" return, there is a big downside. We do not know to expect your package AND what should be in the package. Therefore, if the package never arrives OR there are items missing fromt the package, we will never know. And yes, we have received many packages where the package broke open during transit and was taped up by the shipper. Since we won't know something is missing, we refund what we receive and throw away the shipping package - loosing any possibility of you filing a claim.


Documented Return via Online Submission (Returns Only - No Exchanges):

Step 1 - If possible, find your original sales receipt. On that sales receipt there will be an order number that starts with "TX04". If you have that order number prior to starting your online return, it will speed up the process. If you cannot find your sales receipt, click here to view your past orders. When viewing your past orders, the order number will be shown.

Step 2 - Determine which items you are sending back and why.

Step 3 - Click HERE to beging the process.



Documented Return via Phone (Returns and Exchanges):

Step 1 - Call 817-282-6775 to get a RMA (Return Material Authorization) number. We are open between the hours of 10AM and 6PM Central Time, M-F and Closed on Saturday. Check here for holiday hours.

Step 2 - Write the RMA Number on the outside of the package or put it on a piece of paper inside the package.

Step 3 - Package the item(s) securely and ship your return via insured prepaid U.S. Mail, or any parcel ground shipper (i.e. UPS, FedEx Ground, etc), to the below address. Please DO NOT ship your package "express" (i.e. overnight, 2-Day, etc.)


iScrubs.com

725 Airport Fwy.

Ste 203

Hurst, TX. 76053